Buying a Certified Pre-Owned (CPO) vehicle seems like the perfect middle ground between new and used. It can be heartbreaking when that promise of rigorous inspection and peace of mind turns out to be empty. When you discover your CPO vehicle was not properly inspected before sale, you have the right to file an auto fraud claim.
Signs that something is not right
The truth often reveals itself a few weeks after your purchase. You might discover serious mechanical issues that any thorough inspection would have caught. When requesting inspection documentation, you may find missing or incomplete records. Even more concerning are discoveries of flood damage, frame damage or odometer tampering – issues that automatically disqualify a vehicle from CPO certification.
Your legal protections
Under California law, dealers must complete and document thorough inspections before selling any vehicle as certified pre-owned. They must also provide you with a copy of the completed inspection report at the time of sale. If your dealer fails to meet these legal requirements, you have several potential remedies available. These can include canceling the sales contract, receiving compensation for necessary repairs or pursuing damages for fraud. The law recognizes the serious nature of CPO misrepresentation and provides strong consumer protections to help make things right.
Building your case
Start by collecting all documentation related to your purchase, including:
- Initial advertisements and promotional materials
- Sales contract and financing documents
- Warranty information
- Inspection reports
- Repair estimates and invoices
- Communications with the dealership
- Photographs of vehicle issues
Document every problem you discover and maintain detailed records of repair costs. Save all emails, text messages and notes from conversations with the dealership, as these should prove invaluable during the resolution process.
When to seek professional help
Auto fraud cases are complex, and it is wise to go through it with a consumer protection attorney by your side. While filing complaints with the California Department of Motor Vehicles can help create an official record, legal representation often provides the leverage needed for meaningful resolution.
Moving forward
Dealing with CPO certification fraud can be stressful. Fortunately, the law is on your side. Acting promptly and maintaining detailed records are your best allies in seeking justice. Your actions not only protect your interests but also help maintain the integrity of the CPO program for future buyers.
When dealerships break their certification promises, you have every right to take action. With proper documentation and the right legal support, you can hold them accountable and seek the resolution you deserve. After all, a certification should be more than just a marketing tool. It is a promise of quality that deserves to be honored.